At CyberSecureBusiness, we are committed to providing high-quality cybersecurity services and solutions to our clients. We understand that situations may arise where you need to request a refund for the services purchased. This Refund Policy outlines our guidelines and procedures for processing refund requests.
Service Subscriptions
For our monthly or annual subscription services:
- 14-Day Money-Back Guarantee: New customers are eligible for a full refund within the first 14 days of their initial subscription period if they are not satisfied with our services. This allows you to try our services risk-free.
- Pro-rated Refunds: After the initial 14-day period, if you choose to cancel your subscription, we will provide a pro-rated refund for the unused portion of your current billing cycle, minus any applicable fees.
- No Refunds for Partial Use: We do not offer refunds for partial use of a subscription period once the 14-day money-back guarantee period has expired.
One-Time Services
For our one-time services, such as security audits, penetration testing, or incident response:
- Before Service Commencement: Full refund if cancelled before we begin work on your project.
- During Service Delivery: Partial refund based on the percentage of work completed, minus any costs incurred.
- After Service Completion: No refund once the service has been fully delivered and accepted by the client.
Consulting Services
For consulting services:
- Scheduled Sessions: Full refund if cancelled at least 48 hours before the scheduled session. No refund for cancellations less than 48 hours in advance.
- Package Deals: Partial refunds for unused consulting hours in a package, subject to a 20% administrative fee.
Custom Solutions
For custom cybersecurity solutions:
- Development Phase: Partial refund based on work completed and resources committed.
- After Deployment: No refund after custom solutions have been deployed in your environment.
Exceptions to Refund Policy
We do not provide refunds in the following situations:
- If you have violated our Terms of Use.
- For services where you have received the agreed-upon deliverables.
- If your refund request is due to circumstances beyond our control (e.g., changes in your business, technical issues on your end).
- For any add-on services, custom integrations, or third-party products once delivered or activated.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@cybersecurebusiness.com.
- Provide your account information and details about the service for which you are requesting a refund.
- Explain the reason for your refund request.
- Our team will review your request and respond within 3 business days.
Refund Processing
If your refund request is approved:
- Refunds will be processed using the same payment method used for the original purchase.
- Processing times vary depending on your payment provider and may take 5-10 business days to appear on your statement.
- Any applicable taxes will be included in the refund amount.
Dispute Resolution
If you believe your refund request has been unfairly denied, you may appeal the decision by contacting our billing department at billing@cybersecurebusiness.com. Please include all relevant details and any supporting documentation.
Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review our Refund Policy periodically. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of such changes.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
CyberSecureBusiness
2500 University Avenue, Suite 450
Toronto, ON M5G 1X6
Canada
Email: billing@cybersecurebusiness.com
Phone: +1 (416) 472-7399
Last Updated: May 15, 2025
